New York Central Art Supply Inc. accepts the following forms of payment:
- American Express
You can always check the status of your order by Logging in to your account. We will be happy to make any changes to your order if you contact us before it has been processed.
SHIPPING AND HANDLING:
In-stock orders placed Monday through Friday by 4:00 pm EST (excluding holidays) are generally shipped no later than the following day. Orders placed Saturday and Sunday will ship out by the following Tuesday (excluding holidays).
While we ship worldwide, orders placed online are only for shipping in the continental US. For AK, HI and Canadian orders, please call 212-477-0400.
POP UP SHOP SHIPPING RATES
Standard Shipping Rates
|Order Total||Ground Shipping||2nd Day Air||Overnight Weekday||Weekend|
|$22.95||$32.95||Call or email|
|$24.95||$34.95||Call or email|
|$28.95||$38.95||Call or email|
|$29.95||$39.95||Call or email|
These shipping fees are for Pop Up Shop orders only. Any orders placed with NY Central other than the Pop Up Shop are determined by size, weight and destination of the package. Orders are shipped ground unless indicated by customer that the order is to be shipped 2nd Day or Next Day. If an order has to be shipped the same day, the order must be called to the order dept. at (800)950-6111 before 12 PM Eastern time and let the sales person that the order must be shipped that day.
RETURNS AND EXCHANGES:
If you are returning a gift, it can be returned for an online merchandise credit less the shipping charge.
If you are not happy with your purchase, you may return the items postmarked within 15 calendar days of receipt for an online merchandise credit less the shipping charges. Please return items in original condition. In the package include a copy of your invoice.
Please return to our warehouse at:
NY Central Art Supply, Inc.,
130 East 12th Street
New York, NY 10003
Please feel free to contact us with any questions.
Customer Service Hours (Eastern Standard Time)
Mon. – Fri 9 am - 5 pm
Store Hours (Eastern Standard Time)
Mon. – Sat. 8:30 am - 6:15 pm